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Complaints & Grievance Redressal
Customer Grievance Redressal
Vintage Credit & Leasing Pvt. Ltd. is committed to providing prompt, transparent, and fair grievance redressal services. Customers may register complaints through the channels provided below. Every complaint received by the Company is handled with due care and resolved in a fair and timely manner in accordance with applicable regulatory requirements.
Register a Complaint
Customers may register complaints through any of the following channels:
7, 30 West Patel Nagar
Patel Nagar
New Delhi – 110008
Complaint Escalation Flowchart
Customer Support
- Email: support@vintagefinance.in
- Phone: 9899055381
- Expected Resolution: Within 7 Working Days
Mr. Ashish Bhasin
Branch Manager
- Email: grievance@vintagefinance.in
- Phone: 9899055381
- Office: Vintage Credit & Leasing Pvt. Ltd., 7, 30 West Patel Nagar, Patel Nagar, New Delhi – 110008
- Expected Resolution: Within the next 7 Working Days
Mr. Rahul Arora
Nodal Officer
- Email: rahul.arora@vintagefinance.in
- Phone: 9811789595
- Resolution: Complaints shall ordinarily be resolved within 30 days from the date of receipt.
Reserve Bank of India
Integrated Ombudsman Scheme
Complaint Management System (CMS)
https://cms.rbi.org.inComplaint Resolution Timeline
| Complaint Stage | Timeline |
|---|---|
| Complaint Acknowledgement | Within 2 Working Days |
| Level 1 Resolution | Within 7 Working Days |
| Escalated Complaint | Up to 30 Days |
| If still dissatisfied | Customer may approach RBI Integrated Ombudsman |
Complaint Registration Form
RBI Integrated Ombudsman
If your complaint is not resolved within 30 days or you are not satisfied with the resolution provided by Vintage Credit & Leasing Pvt. Ltd., you may lodge a complaint with the Reserve Bank of India under the Integrated Ombudsman Scheme through the RBI Complaint Management System (CMS).
Visit RBI CMS
